Page 4 of 5 « First 23 4 5
Reply
Thread Tools
MaemoMe is offline MaemoMe
2010-05-18 , 06:59
Posts: 6 | Thanked: 6 times | Joined on Mar 2010
#31
There's still hope! I mailed mine in December...received a letter in February requesting the UPC dealie, I sent a copy since that was all I had, and received my rebate - SATURDAY!
 
bandora's Avatar
bandora is offline bandora
2010-05-18 , 07:04
Posts: 1,338 | Thanked: 1,055 times | Joined on Oct 2009 @ California, USA / Jordan
#32
Still waiting here.. You're not alone my friend.. not alone...
__________________
FarahFa.com
 
Gheorghe is offline Gheorghe
2010-05-18 , 20:06
Posts: 20 | Thanked: 2 times | Joined on Mar 2010
#33
I've re-sent the complete forms a second time in March and they didn't get it this time either.

I'll contact BBB and suggest some of you do the same since they're playing hide and seek with our money. Nokia/Dell better chose a more reliable rebate affiliate next time, it's sub par.
 
xomm's Avatar
xomm is offline xomm
2010-05-18 , 23:08
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#34
I've just provided all my info on request again, and I've been forwarded to a higher department for "immediate action" again...
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
 
RobbH is offline RobbH
2010-05-19 , 02:22
Posts: 118 | Thanked: 59 times | Joined on May 2007
#35
Originally Posted by xomm View Post
Have you contacted them at all?
I recently tried to call the fulfillment company's number (the same one mentioned in this thread: 800 436-6394). While the automated responses worked, the option to speak with a live operator did not. I also found that the email form at their web site (nokiapromos.com) failed with an error message.

So at this point, who do we contact or complain to?
 
xomm's Avatar
xomm is offline xomm
2010-05-19 , 03:04
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#36
If you're willing to go this far: Legal Authority.

If you're in America, I think you file a complaint at the FTC?

I'm definitely going to do that, if it's the proper procedure.
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
 
truelies1 is offline truelies1
2010-06-11 , 16:55
Posts: 45 | Thanked: 1 time | Joined on Dec 2009
#37
Looks like we need to BBB Nokia, still didn't receive it after two resubmits.
 
vsigma is offline vsigma
2010-07-09 , 17:01
Posts: 2 | Thanked: 0 times | Joined on Jun 2008
#38
call nokia usa and complain about it. the more of us that do it, the sooner something will be done.
 
xomm's Avatar
xomm is offline xomm
2010-07-14 , 17:56
Posts: 609 | Thanked: 243 times | Joined on Jan 2010 @ Eastern USA
#39
Alright. Just got off the phone with Nokia USA.

Summary of the phone call:

Nokia: Your rebate has been suppressed (aka put on hold, or more likely canceled), because we received multiple rebate submissions.
Me: I didn't send multiple rebates, so that isn't possible.
Nokia: We received four (4) rebates from the same address with the same information, but different names.
Me: Well... are the names of the same family or surname?
Nokia: That is non-disclosable.
Me: ...The only way that could have happened is when I was contacting Nokia through e-mail. They asked to "verify" my information about four (4) times, so I'm assuming that's why.
Nokia: Basically this means you probably won't be getting the rebate.
Me: But that's not a fault on my behalf, that's a error made by Nokia.
Nokia: (couple second pause...)
Me: ...Well... Is there any way I can contest that?
Nokia: Not really, we're just customer service; we're only getting the information from the rebate department.
Me: How can I contact the rebate department?
Nokia: They aren't contactable because the promotional period has ended.

-End call formalities, etc.-

Well.... I'd say that's enough work for a $50 rebate... and now I'm (and many others) left with a scan of my barcodes instead of the original... :|

I had pretty much no complaints about Nokia before, but this is just ridiculous...

Doesn't detract from the device or the community though...
__________________
==In school once again. Free time limited to night, holidays and weekends.==
Hi! I'm Andy, a Maemo Greeter! I'm also a moderator of the Applications, Nokia N900, and Maemo 5/Fremantle forums.
Useful Links: Maemo Wiki Main Page, New users start here, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
 Also, pin yourself in the map! Maemo Map. Send me a PM (Private Message) if I leave you hanging on a problem (or if you need more help).
 Owner of both a N800 and N900; Active community member since Jan 2010. You've been xommified! - My blog.
 
olighak is offline olighak
2010-07-14 , 18:00
Posts: 519 | Thanked: 366 times | Joined on Sep 2009 @ North Carolina (Formerly Denmark and Iceland)
#40
Originally Posted by xomm View Post
Alright. Just got off the phone with Nokia USA.

Summary of the phone call:

Nokia: Your rebate has been suppressed (aka put on hold, or more likely canceled), because we received multiple rebate submissions.
Me: I didn't send multiple rebates, so that isn't possible.
Nokia: We received four (4) rebates from the same address with the same information, but different names.
Me: Well... are the names of the same family or surname?
Nokia: That is non-disclosable.
Me: ...The only way that could have happened is when I was contacting Nokia through e-mail. They asked to "verify" my information about four (4) times, so I'm assuming that's why.
Nokia: Basically this means you probably won't be getting the rebate.
Me: But that's not a fault on my behalf, that's a error made by Nokia.
Nokia: (couple second pause...)
Me: ...Well... Is there any way I can contest that?
Nokia: Not really, we're just customer service; we're only getting the information from the rebate department.
Me: How can I contact the rebate department?
Nokia: They aren't contactable because the promotional period has ended.

-End call formalities, etc.-

Well.... I'd say that's enough work for a $50 rebate... and now I'm (and many others) left with a scan of my barcodes instead of the original... :|

I had pretty much no complaints about Nokia before, but this is just ridiculous...

Doesn't detract from the device or the community though...
I got 2/3 rebates back. The third one they claimed had also been spent, but that one I never saw....
 
Reply
Page 4 of 5 « First 23 4 5

Tags
amazon, nokia, nokia n900, ovi store, rebate

« Previous Thread | Next Thread »

 
Forum Jump


All times are GMT. The time now is 05:14.

Contact Us - Home - Archive - Top