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2011-10-28
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2011-10-29
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2011-11-21
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2011-11-24
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2011-11-26
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2011-11-30
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2011-11-30
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2011-11-30
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#20
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There must be someone you can email about it. I have a friend who's a broadcast engineer at the beeb...I can try and find out if he has a point of contact if you like?
(1) Has the 400kbps stream been withdrawn altogether?Re: 1 & 2: The meaning of the first two points are pretty obvious.
(2) If so, please would the BBC set the h.264 profile of the 500kbps stream from "Main" to "Baseline" because it currently restricts access.
(3) iPlayer content does not require flash v10+ (e.g. Wii can use BigScreen version). However, by demanding users have it you are further restricting access. So called Improvements do not make things better if they cannot be used.
(4) How can the BigScreen iplayer be forced to play low-bandwidth for both tv and radio streams.
(5) Please don't use the word "support" in the response.
Dear [-me-]Quite frankly: WTF! I'm sure the main aim of this chap's reply was to insight rage because not only did it not make any reference to the content of my message, it makes very little sense. Aaarrggghhh!
Reference [-ref-]
Thank you for contacting the BBC iPlayer Support Team.
We aim to make information available on the BBC iPlayer Help website wherever possible because we know that information about accessing content through BBC iPlayer is important to all of our audience. We make the most requested information available, and in most cases can advise where it can be found, but in practice it's impossible to provide answers to everything that people ask us about.
The BBC is committed to ensuring that the Licence Fee is used to provide the best value to our audiences, and as such so we cannot always undertake to research individual user issues to their resolution. We receive many unique enquiries each week. I hope that you understand the reasons for this.
We do however capture the details of all enquiries we receive so that we can provide reports to programmes about the nature and type of information people are requesting. This is to encourage better provision of information online on programme websites.
You may wish to know that technical questions are discussed on external messageboards. Details can be found on []http://iplayerhelp.external.bbc.co.uk/help/using_bbc_iplayer/_messageboards[/]
Please note that the BBC is not responsible for the content of external internet sites.
Once again thank you for contacting BBC iPlayer.
Kind Regards
[-sender-]
BBC Audience Services
[]www.bbc.co.uk/iplayer[/]
NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.
I also find sometimes, especially for longer items e.g. plays and stories, whatever is used to convert the flv to aac doesn't work properly so I get "flv conversion failed". The flv container is generally not readable by ffmpeg to do it from "--raw" either.
Back on topic
Anyone have any ideas how to either get the 400kbps stream in http://www.bbc.co.uk/iplayer/bigscreen/ OR, preferably, view content on the main iplayer website?